Well, I'll just be dipped. It turns out that my call is really important to them, and they would like me to please stay on the line a little longer so that my call can be answered by an operator in the order in which it was received. It is a real comfort to know that I'm cared about, and I'm especially reassured when I hear that same message repeatedly while I wait interminably, like about forty times.
Without receiving that message about forty times before talking to a live person, I might have thought they didn't give frozen gilded moose turd about their customers one way or the other.
My bad.
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